Seller Union

Etsy apologizes for erroneously issued refunds

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by

Kika Angelic
in ,

Today, Etsy informed their sellers by e-mail that numerous refunds were erroneously issued to buyers as a part of a site-wide technical difficulty.

Affected sellers were provided with specific orders, for which refunds were issued and advised not to take any action, because Etsy is addressing the matter with buyers and the company is covering all refunds out of their own funds.

Orders, for which full refunds were mistakenly issued are still showing as paid in Orders & Shipping dashboard.

Here is a copy of the e-mail wording from Etsy:

Hello there,

We’re getting in touch to share an update about one of your recent orders. Earlier this week, we discovered that a small number of Etsy buyers unintentionally received a refund. This includes the customer who placed this order with you: 7689803251

Please note that the funds you received for that order, €17.5, are still visible in your financial activity as well as added to your balance like any other sale. Etsy is covering the cost of this order. If you’re still working on the order, you should fulfill it as planned. If you already shipped the order, there’s nothing to worry about—the funds you received are yours to keep.

If your customer reaches out about the accidental refund, you can reassure them that we’re aware of the issue and that they’ll receive an email from Etsy with more details soon.

Thanks for being part of the Etsy community!

Here is a screenshot of the e-mail:

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